Algemene voorwaarden - Stefanie Emons

The treatment or coaching agreement, hereinafter referred to as “the Agreement,” comes into effect once the client signs the relevant form. The Agreement is recorded in writing.
The Agreement has two aspects:
1. • The trainee coach/therapist, hereinafter referred to as “the therapist,” and the client enter into a relationship for a specified period, in the capacity of therapist–client.
2. The process concerns the client’s stated request for help/complaint and the corresponding treatment or coaching goals. These may be adjusted and/or specified during the course of the process.
The Agreement may be terminated in the following ways or under the following circumstances:
1. Therapist and client mutually agree that the process is complete;
2. Client indicates, verbally or in writing, that he/she no longer wishes to continue sessions;
3. Therapist indicates, verbally or in writing, that no further sessions will be provided;
4. Client repeatedly fails to adhere to the general provisions of this Agreement or to arrangements made between client and therapist;
5. • Therapist believes that, in view of the client’s issues and the therapist’s competencies, he/she is not qualified to provide further guidance. This is in any case applicable when the issues directly relate to contraindications.
The Agreement will automatically terminate if no session is scheduled within a period longer than three months after the last session, unless explicitly agreed otherwise between therapist and client.
At the start of the Agreement, a fee per session or an hourly rate will be agreed and included in the treatment agreement. The client will receive an invoice by email after each session or at the end of the month. Payment must be made within fourteen days to account number NL15 INGB 0003 1548 69 in the name of SAA de Vries-Emons, stating name and invoice number. Gdraag reserves the right to increase rates on ongoing agreements if the calendar year threshold is exceeded. If therapist and client agree on installment payments, a separate agreement will be drawn up and signed by both parties.
If the client is unable to attend, the appointment must be cancelled at least 24 hours in advance. In case of late cancellation or failure to cancel, the therapist reserves the right to reasonably charge the client for the reserved time.
The therapist keeps a file containing notes from sessions and other relevant documents, which may be viewed by the client upon request. The file is closed when the treatment ends and retained for twenty years, after which it is destroyed. The client has the right to inspect their file, and arrangements can be made with the therapist to do so. In addition to the right of access, the client has the right to correct factually incorrect information in the file. This will be done in the form of an addendum; previous entries may not be deleted. Clients also have the right to request partial destruction of their data, which requires an explicit written request to the therapist.
The therapist is bound by confidentiality. Client data will only be shared with third parties such as doctors or other therapists with the client’s explicit written consent. Cases may be discussed in a confidential and anonymized manner with colleagues for treatment optimization or peer review. Confidentiality may be broken if it is reasonably believed that the client poses a risk of harm to themselves or others and it is necessary to consult external parties.
Client data falls under privacy legislation. Gdraag has taken measures to safeguard your privacy. The therapist handles your personal and medical data with care and ensures that unauthorized persons have no access. A limited part of your file is used for financial administration, so the therapist or their accountant can issue or process invoices. A processing agreement has been established and signed between therapist and accountant.
If the client, their GP, or another healthcare provider requests a written report of the treatment process, an invoice will be issued to the client. This invoice will cover a maximum of one hour of work at the hourly rate agreed in the treatment agreement. Further information on the processing of personal data can be found in the Privacy Statement of Gdraag.
The therapist is affiliated as an associate member of the professional association VBAG. The rules of the association apply to the therapist. For submitting complaints, see: https://vbag.nl/consument/klachten-en-geschillen/.
The client acts as a guest and adheres to the rules of the therapist as host. Smoking and alcohol consumption are not permitted during sessions. A session cannot take place if the client is under the influence of alcohol or drugs. In such cases, the cancellation policy applies. Costs for damage to the therapist’s property caused by the client will be charged to the client. Any form of abuse of the therapist by the client will be reported to the police.
Gdraag is not liable for adverse consequences arising from the client providing incorrect or incomplete information, or failing to provide known and available medical information from doctors, specialists, or other healthcare providers. The client remains responsible for their own progress. The client is responsible for what happens to and with them, and for the decisions and actions taken in response to therapy or coaching
Gdraag is not liable for damage to client property parked near the practice location, nor for any other damage incurred while entering the practice location.
The therapist processes the client’s personal data in the context of her services. Information about the processing of personal data can be found in Gdraag’s privacy statement.